Local Customer Reviews and Ratings
I can't rave enough about this company!! The entire process was a great experience from the scheduling of the sales appointment to the final installation of the windows and doors. We had about five different companies give us estimates and some of the sales pitches from other top name companies were very insulting and rude but not Vinyl-Lite. Matt showed us all of our options, explained the pricing and process for installation. He was never pushy or rude. The installation crew which was two guys were extremely polite, professional and left our house very clean. They worked all day with no breaks, extremely hard workers. The windows and doors look fantastic and we can tell the difference in the heat of our house. The only problem we had was the back door when it arrived was the wrong direction for the opening but they immediately reordered the door and kept me up to date on the status until they could deliver and install the door. Anna is the main office contact and is extremely polite and helpful. The windows and doors we absolutely love and would highly recommend them to our friends and neighbors. In a time when customer service and product quality count they truly are a great company.
Our house was built in 1952. We had the original wooden windows with sash weights and external storm windows, When ever the wind blew the windows would rattle... read more
Vinyl Lite lived up to there guarantee and stood behind their product. Things happen and when one of my 15+ year old windows and door leaked they were very kin... read more
I’ve always been impressed with Vinyl-Lite’s service when my husband we bought Vinyl-Lite’s windows when we built our home. Now that our eldest is planning to build his own house as well, we recommend the same company. The quality of their windows has been proven and tested through time. Would recommend anyone to try them out!
Vinyl-Lite lives up to their claim of being an honest window company. Of course, that comes with having honest window salesmen as well. I once visited their showroom to inquire about their products and installation services. Indeed, I never felt I was being pressured by any of their salesmen. Instead, I was ushered respectfully and offered various choices for my own choosing. Thank you!
We chose Vinyl-Lite to replace two windows in our home and were happy with the product.The one area I would say could use improvement is in the area of communication. I'm not sure if it was becau... read more
This place is amazing. The staff was very friendly, and they fixed my window in one day. The price was right on point and I couldn't have asked for better service. Thank you so much, I hope I nev... read more
Excellent work. Courteous and professional installers. Cleaned up after the work was completed. Installed 9 windows in one day. Significant improvement in heati... read more
I had vinyl-lite come out to replace the windows in my house. I only wanted to replace a few at a time because of financial reasoning. The sales guy worked with me and we did one side of my house at a time. He never pressured me like some of the other companies that I had dealt with, and was rather annoyed by them by the time it was all said and done. So I went with vinyl-lite and cant wait to get the rest of my house done. I no longer have a baking hot living room.
Vinyl replaced all of our regular windows, sliding glass doors, and two windows in the foyer. I have been very pleased with all of the work they did and found them responsive to my questions and ... read more
I used Vinyl-Lite to replace some of my windows and they were great from beginning to end. A couple of weeks after I got them I called in to have someone come out and look at my one window becaus... read more
I enjoy my new windows. The installation went fast and efficiently. The crew cleaned and demonstrated the windows when the installation was completed. The crew was polite and the site was thoroug... read more
Very helpful after the sale , I broke a window the fixed it for me!
I am a two time customer of Vinyl-Lite. The first time they did my windows and the second time was my entrance door and a sliding door. A neighbor of mine actually referred them to me. The man who came out was informative and didn't try any of the salesman gimmicks. I ultimately went with them because they are a local company that manufacturers thier windows. Also the lifetime warranty helped. Couldn't be happier - def give them a try.
we first had our windows installed by vinyl-lite in 1987 and they still look and work fine-after 26 years --thats why we just had vinyl -lite do our new addition windows and doors.They even did o... read more
Vinyl-Lite reminds you of what customer service is all about. They are a local company interested in serving our community. They are helpful and reliable every step of the way from scheduling con... read more
I have used Vinyl-Lite a couple of times because of the quality of the product and they are self-manufactured. The salesman was great and Jim the installer was wonderful! -A. Kreutzer
We purchased our doors and windows about 2 years ago. We couldn't be happier. Everyone we came in contact with, fron the salesman to the showroom personnel to the installers, were very profession... read more
I wanted to replce my windows because they were over 20 yrs old and in pretty poor condition. I had estimates from vinyl lite and window man and thompson creek. Vinyl lite was the least expensive of them all. I also liked their reputation, the quality of their windows and the excellent salesman. Very happy with them.
I had my windows and door replaced in 2011 by Vinyl Lite. The windows I had were 24 years old, drafty, and most did not open. I chose Vinyl Lite because they are in my neighborhood and I also received great comments from neighbors who used their windows. I had estimates from Thompson Creek, Anderson, and Partners Building Homes also. Vinyl-Lite had the lowest cost. I rate them a 10 out of 10 on their salesperson, installation (including cleaning up afterwards) and customer service. I would recommend them to friends and neighbors. C. Cherney
I wanted to replace my windows because they were hard to open and close and clean. I wanted something more energy efficient. I got 3 estimates and Vinyl-Lite was quite a bit lower than Thompson Creek and Anderson Renewal. They were also close to where I live and I liked that they were family owned. The price and value was good too. I would use them again.
Vinyl Lite did an excellent job with the install - their folks were courteous and delivered on time and on budget.
Both windows had to be reinstalled because they sent an incompetent person the first time. They were messy. Never even heard an apology. On top of that, they recommended the wrong type of window even though I was clear on my intentions for the room. Steer clear.
vinyl-lite windows was the only company that gave us the real price the first time -all the others tried to get us to buy at high prices and then discount,most of the companies that came to our home were high pressure marketing types-glad we went with vinyl-lite-no pressure and great people to work with.And if we need anything,the windows are made by them in fairfax va.
On the strength of word-of-mouth recommendations from general contractors and several satisfied home owners, I contracted with Vinyl Lite to replace all of the windows in my home.What I got in return sucked!Hispanic carpenters only interested in a paycheck did a sloppy of installing the inside window frames attempting the "professional" use of a nail gun. Pieces of nail and cracked and chipped wood tell a story of sloppy workmanship.My husband is repairing/painting the window frames and has noted how Vinyl Lite used cheap wood and disinterested employees.I'll never use Vinyl Lite for anything ever again!
I work with contractors every day and this is by far the worst contractor I have ever worked with. The customer service is deplorable and beyond fustrating. The sales people and the "Manager" Brenda were evasive, rude and deceptive. As much as I want and strive to support local businesses I would not recommend this company. Bottom line: customer service..poor, workmanship..poor, product quality..poor.
Super friendly, great professional service and very reasonable pricing for all our northern virginia home remodeling project needs (specifically our Fairfax County home) - finding a reputable northern virginia vinyl replacement windows manufacturer or dealer was very difficult with the large number of in and out-of-state companies - vinyl lite was great to work with as a local northern virginia replacement window, doors, and tile company. Everything we needed from one local place.
The best decision I ever made!no middleman+without subcontractors made it very easy to deal with them.the did exactly what they promised.